Skywest Holidays Conditions
Skywest Holidays Published Conditions
Skywest Holidays is operated by DISCOVER AUSTRALIA HOLIDAYS. All reservations are made with DISCOVER AUSTRALIA HOLIDAYS.
All queries relating to your Skywest Holidays booking experience must be directed to bookings@skywestholidays.com.au or Skywest Holidays Administration on (08) 6263 6422.
Validity & Costs
All costs in the Skywest Holidays brochures and advertisements, along with the parts of the skywestholidays.com.au website that indicate "approximate costs", are an approximate guide only; for travel from 1 April 2010 to 31 March 2011 (unless otherwise stated); are subject to change without notice; do take account of GST and are in AUD Australian dollars (unless otherwise stated). Seasonal surcharges might apply to the approximate costs shown.
You must obtain the current applicable costs from Skywest Holidays.
Dynamic Costs & Instant Purchase
You will be informed of the current applicable costs for your actual dates of travel by:
(1) asking Skywest Holidays for an Individual Costing for the number of people and the specific services required or
(2) go to skywestholidays.com.au and select your specific destination and enter your exact required travel dates (live costing).
All current applicable costs will be based on an Instant Purchase (ie costs might change at any time up until a booking is confirmed).
Costs become firm when your booking is made. You will be re-notified of those firm costs in a written Reservation Confirmation.
Should the booking be cancelled for any reason (eg due to lack of deposit or no full payment processed) the original costs are no longer firm and might change when re-booked.
Dynamic Costs and Instant Purchase bookings are now a common part of the travel industry and help you to get a great deal.
Availability at listed approximate prices is limited to a certain number of rooms/cars/people. However, once sold-out at the listed approximate prices, further availability might be able to be confirmed at another dynamic cost.
There may also be spot specials available at lower prices.
Package costs are shown as approximate starting costs based on low season travel. Travel in shoulder and high seasons will attract a surcharge.
Extra fees might be applicable for vehicle hire and self drive packages options. Please refer to the Vehicle Hire inclusions within this brochure and the Vehicle Hire Inclusions sheet included with your Individual Costing and Reservation Confirmation.
Ask Skywest Holidays for the current applicable costs.
Deposit, Payments & Documentation
A deposit of $100 per person is required within 7 days of making the reservation. Final payment is to be made at least 30 days prior to departure.
Your Holiday Documentation will be emailed out following receipt of final payment.
For late bookings (14 days or less prior to the commencement of travel), a $10 late booking fee applies.
Kimberley extended cruises require 30% deposit within 7 days and full payment 90 days prior to travel.
Accommodation & Children's Rates
Costs are approximate and generally based on a per person basis for twin share accommodation in a twin or double bedded room. A supplement is payable when one person solely occupies a room. Single rooms may not always be available. Triple accommodation is the cost based on three people sharing one room. Child rates are usually available for children sharing the same room with two adults. Often the first child is free with a minimal 'rollaway bed' cost for the second child. Skywest Holidays will be happy to confirm this for you.
Should accommodation described in a specific holiday be unavailable, a similar alternative will be used. Your Travel Agent will be informed of the alteration.
Meals
Meals are shown as provided on each day as follows: [B] - breakfast, [L] - lunch, [D] - dinner.
Responsibility
Skywest Holidays or its accredited agents finalise all arrangements for the tours included in this brochure upon the express condition that it shall not be liable for any injury, damage, loss, accident, delays generally or any irregularity which may be caused either by reason of any defect in any vehicle, vessel or aircraft of any company or person engaged in conveying or accommodation of passengers, or in the carrying out of arrangements of the tours.
Skywest Holidays is a wholesaler (not a principal) and in the provision of holidays or travel products acts solely as an agent on behalf of the principals.
Specific details of principals available on request.
It is a condition of booking that all parties agree that the transaction occurs in the Australian State of Western Australia and that the applicable laws of Western Australia shall apply. All parties unconditionally agree to submit any dispute in connection with the booking agreement to the jurisdiction of the Courts of Western Australia. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that service provider, and not against us. In the event that payment has been made to us by credit card (or debit card), you agree that you will not seek to charge back (or reverse) your payment to us. In any event (including following a credit card chargeback), you agree that you are (and will remain) fully liable for any payments due to us as agreed at the time of booking and if at any time your payment is outstanding (including through chargeback) you agree to pay the outstanding amounts to us immediately (according to the payment schedule agreed at the time of booking and these conditions). You will be liable for any additional debt recovery costs and any reasonable costs incurred by us through your payment being outstanding (including following a chargeback). From time to time your pre-payment may in-turn be pre-paid by us to the service provider before travel. If any of part(s) of this agreement is not upheld, both parties agree that the remaining sections of this agreement remain in force.
Skywest Holidays & Kalhaven Group
“Skywest Holidays” is a trading name of DISCOVER AUSTRALIA HOLIDAYS (part of Kalhaven Holdings Pty Ltd group). By making a reservation or forming any agreement with “Skywest Holidays” you are forming an agreement with Kalhaven Holdings Pty Ltd. Kalhaven Holdings Pty Ltd (and Skywest Holidays) has the Australian Company Number (ACN) of 071 663 262 and licence number of 9TA905.
It is a condition of booking that all parties agree that the transaction occurs in the Australian State of Western Australia and that the applicable laws of Western Australia shall apply. All parties unconditionally agree to submit any dispute in connection with the booking agreement to the jurisdiction of the Courts of Western Australia.
Airline Indemnity
Airlines (including Skywest Airlines) sole involvement in the tour programmes are as air carriers only and carry no responsibility for statements in the literature relating to the package or any of its features and as such are indemnified against any claim, action, loss or damage which may be made against the airline or which the airline may incur as a result of any misdescription or misleading information contained in the tour literature.
Travel Insurance
Skywest Holidays strongly recommends you insure against cancellation, loss of deposits, cancellation fees, baggage and medical expenses. Cover is inexpensive and your travel agent can advise you.
Luggage
Luggage is generally limited luggage to one normal size suitcase, and 20kg for air travel.
See page 10 for special Safari Tour requirements.
See the Airline’s Conditions of Carriage for more details.
Cancellations
If you have to cancel all or part of your holiday for whatever reason you should contact your travel agent as soon as possible. Cancellations must be made in writing. Skywest Holidays strongly recommends Travel Insurance to cover cancellation charges.
Holiday cancellations will incur a Service Fee according to the following schedule:
The greater of $100 per booking, or 20% of the gross cost.
Minimum fee $100 per booking on any holiday cancellation, prior to travel. Additional cancellation fees and non-refunds by the service providers may also apply.
Amendments
Should you wish to add any services to your arrangements following the confirmation of your holiday, there will be no amendment charge. Should you need to amend the dates of any services following their confirmation, a $22 service fee will apply. Should you need to partially cancel any confirmed services, a minium $22 service fee will apply.
(Please note additional cancellation fees and non-refunds by the service providers may also apply. A substantially cancelled booking will be treated as a holiday cancellation and will attract a service fee as shown previously). If your Holiday Documentation is already generated, an additional re-issue fee of $22 will apply.
Refunds
After commencement of holiday, should any refunds be available from service providers for any unused services, a $100 service fee will apply to cover administrative handling of the refund, and original reservation. Refund requests are to be made in writing. It will not be possible to give an accurate indication of refunds due until responses are received from service providers relating to their fees.
Holiday Inclusions
The inclusions published in the brochure are accurate at the time of publishing but details may change for various reasons. Please study the conditions relating to this brochure carefully and check confirmation of holiday details with your travel agent before you book. All holidays, inclusions and bonuses subject to availability at time of booking.
Special Bonus Conditions
Special bonus conditions apply. All special bonuses described only apply to bookings for individuals in small groups of 9 or less people. Bookings for groups of 10 or more people do not automatically qualify for special bonuses. Further information and special group costings available on request. All special bonuses described do not automatically apply to special event packages and special event bookings. Special event packages, brochures and websites will specify the special bonuses that apply to those specific bookings.
Eligible FREE Transfer passengers will be transferred to the property. Your FREE Transfer must be requested and booked at time of booking your holiday.
Eligible FREE Perth Welcome Tour passengers must be booked at the time of booking your holiday and taken on the first day the tour is available during your time in Perth.
Validity based on consecutive night stays.
Eligible FREE Cable Beach Camel Ride passengers must be booked at the time of booking your holiday. Validity based on consecutive night stays.
Itineraries & Descriptions
The companies reserve the right to delete, cancel or alter tours without notice or explanation. Refunds or alternative tours will be offered. This could be caused by road or weather conditions, strikes or any other unforeseen reason. Additional expense will be at the passenger's cost. Travel insurance is recommended to cover for this.
Tour return times are approximate and may be subject to change by the tour provider without notice. The type of vehicle/vessel described in a tour is a guide only, it may be substituted by another from time to time; similarly the maximum passengers indicated in a tour may vary from time to time. Tour itineraries may vary from time to time from those published.
Wildlife is, by its very nature, 'wild' and are free spirits to exist without constraints of their behaviour. While Australia is particularly blessed with an abundance of wildlife (animals and plants), their presence is not guaranteed at any time.
Medical
Visitors to northern regions: the carriers warn that hot, dry conditions can prevail so recommend a medical examination for those in poor health. No responsibility can be accepted for accidents, illness or misadventure or loss of goods or possessions and it is recommended that adequate insurance can be taken out to cover against the above. Some tours are to remote areas and passengers on medication should take an ample supply with them. Any physical, mental or emotional disability that may require special handling or treatment must be advised in writing when a reservation is made.
Airline Conditions
The airline principals (such as Skywest Airlines) have specific published Conditions of Carriage which are in addition to these published Conditions of Skywest Holidays. The airline principals also have specific published airfare conditions (eg fare rules and fare conditions) for various fare types and classes. You are responsible for carefully studying all conditions prior to making a reservation. By making a reservation, you are agreeing to all conditions.
Should you need assistance, please contact bookings@skywestholidays.com.au.